FREQUENTLY ASKED QUESTIONS

How do I login to the website?

Login is located at the top left side of the homepage. Enter your USERNAME and PASSWORD that was sent to you by email.

The above procedure is the only way to login to the website. We offer a 'Request a New Password' tool that will email your new member password and instructions.

Once you have entered the proper information, you will be logged in as a member and have full access to the site. 

How Do I Navigate the New Site ?

After You Log Into the Site

To view the latest Ezine, click the "Ezine" tab at the top of the page

You may navigate the site by Clicking on the "Search" Tab above

Or You may Click on the "Records" Tab

The Records Tab defaults to the Cemetery Category

To Find other Categories. Click the Down Arrow to the Right of

The Word Cemetery, Choose the Category you want, and then Click Apply

You Can then Navigate the Different Pages

Which are Numbered on the Bottom

Clicking the "Home" Tab will bring you back Here

By Clicking the "Contact" Tab You may leave an Email Question or Comment

Which will be answered as soon as Possible

What do I do if you lose your password?

If you forget your personalized password, click on Request a New Password located just under the site login area. On the new page, enter your email address or USERNAME that is in your CBGHA membership records in the space provided, then click on E-mail new password and you will be sent a new password within one hour or less.

How do I edit my personal information?

To edit personal information do the following - log in to site, Click on my account, the VIEW command will be highlighted, click on EDIT, the next page is for editing your email only so click on Personal Information, all your personal information can be changed on this page. If you make a change you MUST click on SAVE at the bottom of the page for the change to take effect.

What if I change my e-mail address?

Login to the site using your USERNAME and PASSWORD. Then follow the instructions for - How do I edit my personal information? Shown above.

What is done with my personal information?

The CBGHA only uses your personal information in relation to your account, to send out notices and reminders, etc.  Your personal information is not shared with anyone and would never be sold.

How can I increase or decrease font size to my preference?

Font size – We are using a size of font recommended by the server as the most popular size. However any member can increase or decrease the font size by doing the following – Click on the VIEW command at the top of your browser, then select ZOOM and pick the size that is most pleasing to you. The instructions for changing font size have been tested in Internet Explorer, Firefox and Opera browsers. Google Chrome and Safari browsers also have zoom options with slightly different commands

How do I report a page or link that is not working?

You can email questions and problems by clicking “Contact” at the top of the page.  Please advise the URL shown at the top of the page where you encountered the problem or send a copy of the error message.

 Do I need to enable and accept cookies to browse and view material on www.cbgha.org  and www.cbgen.org ?

It is necessary to accept cookies when using our site. Cookies are used to identify your membership material when you return to the site and to better help us to provide the best service to our members.

Problems with Internet Explorer?

If you experience problems while using Internet Explorer, please check your Internet Explorer Security settings. With IE 7.0 we have noticed that the default Internet Security setting of Medium High may cause some problems. Changing your Internet Security settings to Medium will usually solve the problem.

What is the EZINE?

The EZINE is our electronic newsletter. You will find the newest material added to the website in the EZINE. All the material in the Ezine can also be found filed in the appropriate section of our records. All old EZINE material from previous years is now filed in the appropriate records section. It is no longer necessary to search through old EZINE issues for information.

What if I need research help?

It is the present policy of the CBGHA not to recommend researchers for hire. However there are some other options.

Check our Researcher’s Page to see if any member is working on the same family and area. More complete instructions can be found on the Researcher’s Page. http://www.cbgen.org/?q=node/2000

We recommend writing an article to be placed in the Help section of the Ezine. Please include what you already know about your family and what information you wish to locate. Be sure to include location, dates and any other information that may help to identify your family.

SEARCH TECHNIQUES & TIPS

Complete search instructions can be found by clicking on the SEARCH link at the top of the HOME page after you login. Then click on SEARCH TECHNIQUES & TIPS